Terms of Service

• Monthly billing: All plans are billed monthly. Your subscription renews automatically on the same date each month until cancelled.
• Setup fees: Each plan requires a one-time setup fee that covers planning, design, build, and launch. Setup fees are non-refundable once work has begun.
• Price changes: We may adjust plan pricing with 30 days' written notice. You may cancel before the new price takes effect.
• Payment: Payment is due at the start of each billing cycle. If payment fails, we will attempt to notify you. Continued non-payment may result in service suspension.

• You may cancel your subscription at any time with 30 days' written notice.
• Your service will remain active through the end of your current billing period.
• Upon cancellation, we will provide your website files and content in a standard format upon request.
• Setup fees are non-refundable. Monthly fees are non-refundable for the current billing period.

• Growth and Premium include unlimited self-serve content edits made by you in the portal.
• Each plan includes a set number of EF-managed updates per quarter as described on the pricing page; unused allowances do not roll over.
• A small content update is one objective on one existing page, completed in up to 20 minutes.
• Larger work — such as new pages, redesigns, advanced integrations, or additional updates beyond your included scope — is always quoted and approved by you before we begin.
• Standard out-of-scope work begins at $135 per hour or as a fixed add-on.

• Your content: You retain ownership of all text, images, logos, and other content you provide to us.
• Our work: Upon full payment, you receive a license to use the website design and code we create for you. Custom code and design work become yours upon delivery and full payment.
• Third-party tools: Your website may use third-party software, plugins, or services that are subject to their own license terms.
• Our brand: The Experience Flows name, logo, and website content remain our property. You may not reproduce or redistribute them.

• Provide accurate and timely content, feedback, and approvals needed to complete your project
• Ensure that content you provide does not infringe on third-party intellectual property rights
• Keep your account credentials secure
• Comply with all applicable laws regarding your website content and business operations

When visitors to a website we host for you submit information through that website (such as contact-form leads), that information belongs to you, and we act as your service provider, processing it only to deliver the services. Specifically, we:

• Process visitor information solely to operate, store, deliver, and back up your website and its leads — never for our own marketing, advertising, or profiling
• Do not sell, share, rent, or trade visitor information, including as "sell" and "share" are defined by the California Consumer Privacy Act (CCPA)
• Use vetted subprocessors to deliver the services — currently Vercel (hosting), Supabase (data storage), Resend (email delivery), PostHog (product analytics), and Upstash (abuse prevention)
• Retain visitor leads for up to twelve months from submission (or ninety days after you archive them), after which they are deleted automatically; you may request earlier deletion at any time
• Delete or return your visitor data when your services end, except where the law requires us to keep it
• Notify you without undue delay if we become aware of a security incident affecting your visitor data

You are responsible for publishing a privacy policy on your website that accurately describes how visitor information is collected and used, and for honoring privacy requests from your visitors. Our platform includes a legal-page feature to help you publish these documents.